Pricey Takoma52, my name is Charlotte And that i operate The client Advocacy software at Enphase. We are extremely sorry to hear about the issues with the Enphase program and I assure you that we just take your concern very significantly.
I can't say enough about Enphase inverters. Personal inverters for every panel with Net reporting is an excellent system. Straightforward, less expensive to setup. No failures.... read through additional
The latest Enphase microinverters can be dependable even so the M190 is proving to get a lemon. Enphase possibly has to extend their help of those units to ensure failures are resolved and corrected in a very well timed and economical fashion or withdraw them from the market and switch with a more dependable device.... read extra
I happen to be putting in enphase methods for 8 yrs and the corporation has often trapped at the rear of their goods. Great to operate with and warrantee that no one can compete with.... examine much more
I do not head if They only deliver me a replacement device. I can find someone to put in/change it for me. But disregarding a consumer and never honoring warranty appear to be bad ethics. I'm contemplating submitting grievances with BBB and The patron Defense Company (both neighborhood and federal).... browse much more
To make things even worse, Enphase support is sort of non-existent; one of the most they may do is mail a alternative module, even though it is thought that there's a structure/producing defect inside the product; they consider no accountability for substitution, which requires substantial time and labor on household roofs. Installers who experienced used Enphase in past times, will not likely touch Enphase For brand new installs; I absolutely wouldn't.... study more
I believe the inverters are all Doing work high-quality. I get e-mail alerts about each and every other working day that a minimum of one panel just isn't creating any electric power even on sunny days.
I'd two much more inverters are unsuccessful 3 months ago and I am unable to get any on the installers in my area to even simply call me back again. From looking through the complaints on-line, evidently enphase only pays the installers chump alter to provider the inverters and for the majority of installers it isn't value their time. So now You can not get them replaced. A fifteen-twenty five 12 months guarantee is worthless If you cannot get them to honor it. Enphase is just screwing their clients left and correct, I'm stunned their however in enterprise.... go through a lot more
However the Enphase warranty claims AT NO COST. This concern is not with one other contractors as they will honor warranties on units they set up. read here Nevertheless the guarantee is with Enphase and they are not stepping around honor it. I warning all potential prospective buyers to go slowly. Consider calling Enphase like a process owner and talk to someone. I are actually not able to.... go through more
Maybe I should buy a boat so I could use the previous ones for anchors. I really do regret my selection to use Enphase products.
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I've made an effort to Make contact with Enphase by means of e-mail and phone without having results. I had changed a inverter in 2013 and it has unsuccessful yet again. I possess the old M190 inverter. I do the job from the electrical area and know something about solar devices.
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